For those who use subscription products

Welcome to Purely Subscription!

Benefits of regular flights

1. No need to worry about it selling out!!
It's a shame when the variety you like and continue to eat sells out. However, with a subscription, you can continue to eat your favorite ingredients and rice without worrying about them being sold out because the regular amount is stocked.
②No need to go to the store!
"Shopping for rice can be a real pain," but with a subscription service, you can stay at home and your rice will be delivered to you on a regular basis, so you don't have to go out to buy rice!
3. You will never forget to buy something!
Since we eat rice and vegetables almost every day, we worry about forgetting to buy them. With a subscription, you don't have to worry about forgetting to buy them because they are delivered at a set frequency.

You can change it yourself and it's easy to use!

Stopping or skipping regular product deliveries

You can make changes from your My Page on your smartphone or PC.

In addition, you can add or change the quantity of regular products up until two days before the next scheduled shipping date.

You don't need to contact Purely by phone or email. You can contact us from your My Page.
・Check and skip regular products (skip once)
・Pause/resume ・Change delivery address ・Change payment card ・Cancel

Please feel free to use it according to your convenience.

You can skip or pause your subscription by going to your account page , selecting "Subscription List" and then "Check Details" for the subscription product in question. Alternatively, please contact us via the inquiry form .

Regular delivery frequently asked questions

Can I use points for subscriptions?

Points cannot be used for orders of regular products only.

Unfortunately, points cannot be used for subscription products.
Use your points when ordering regular products.

Points can be used only on your first order if you purchase a regular product at the same time.

1 point = 1 yen and can be used for purchases other than shipping charges.
If you are logged in, your points will be displayed in the bottom right (on a smartphone, only the points icon will be displayed). Click on it and enter the points you want to use.

Can I include items other than regular products?

We are very sorry, but we are unable to include regular products in regular deliveries.

It is possible to add a regular product. On your account page , select "Regular Purchase List" → "Check details" for the regular product → "Add other products to regular purchases" and select the product to add. Or, please contact us via the inquiry form .

Can I take time off if the rice piles up or I'm traveling and can't collect it?

Can I choose my payment method?

Payment for subscription products can only be made by credit card.

What if I want to change the shipping address?

You can change the product or quantity by going to "Subscription List" → "Check details" for the relevant subscription product on your account page . Alternatively, please contact us via the inquiry form .