Legal notice

Basic Information

Store name (distributor)	Organic mail order "Purely" (Kanakura Co., Ltd.)
sales manager	tangohitomi
address	〒860-0025
TEL	096-288-1561
FAX	096-288-1562

 

Charges other than the price of goods

postage

If you order room temperature or refrigerated products and frozen products at the same time, they will be shipped separately and the shipping cost will be doubled.

※Excluding some remote islands. We do not ship outside of Japan. We do not accept international shipments.

cash on delivery fee

Purchase price	commission
Less than 10,000 yen	330円
More than 10,000 yen to less than 30,000 yen	440円
Less than 30,000 yen to 100,000 yen	660円
Less than 100,000 yen to 300,000 yen	1,100円

Payment Method

• credit card
• Cash on Delivery (Cash on Delivery)
• Post-payment (Pay later)

Payment deadline

• Cash on delivery: At the time of delivery
• Postpaid: Payment must be made by the 10th of the month following the month of use.

 

Cancellation, Returns and Exchanges

Order Cancellation

• Cancellations will be accepted until 3:00 p.m. on the day following the order date.
• Please note that we will not be able to accept any cancellations after this date due to reasons such as product arrangement.

About Roots Purely Vegetables

Although we take all possible measures to inspect and control the quality of our products, we will take full responsibility for returns or exchanges of products due to stains or damage that occurred during shipping. However, we will take full responsibility for any returns or exchanges due to stains or damage that occur during shipping.
Fruits and vegetables that are grown without the use of pesticides or fertilizers, and that make the most of their natural characteristics, may not look as good as those sold in the general market.
Of course, there are some fruits and vegetables that are very beautiful to look at, but because we do not use pesticides or fertilizers, they are more likely to have dark spots or blemishes on the surface or skin.
Even if the quality of the product is thoroughly checked before shipping, long-distance transportation is a very harsh environment for fruits and vegetables, and it is impossible to guarantee that there will be no deterioration during the transportation process unless, for example, anti-degradation chemicals are used.
We would greatly appreciate it if you could forgive us if the shape, blemishes, darkening, etc. are not at a level that would allow us to serve you well, as they are a natural part of the process.
Of course, we will refund you if the damage is so bad that you cannot enjoy the product, so please do not hesitate to contact us in that case. Please note that the following varies depending on the situation.

Damaged or damaged upon arrival

In the unlikely event of any damage or injury, please contact us by e-mail or phone within 24 hours of arrival. Please be sure to take a picture of the item and attach the picture by e-mail so that we can check the condition of the item upon arrival. We will respond immediately according to the situation.

■Returns and Exchanges

For returns and exchanges, please return the item(s) to us and we will check the quality and condition of the item(s) before refunding the purchase price excluding shipping costs. If you do not return the item(s), we will not be able to refund your money. We ask for your understanding in advance. Vegetables and meats are perishable items and cannot be returned. (We will confirm the condition of these items with pictures, and then return or exchange the items. (Please note that we cannot accept returns of products that have been opened.) We can only accept returns of products in the condition they were in when they arrived. We cannot accept returns if the label is peeled off or the bag is torn. Please contact us within 2 days of receiving the product and return it at your expense. If you wish to exchange the product, we will only accept items that are in stock.

■Refund Policy

After you have taken the above steps to return or exchange an item, we will check the status of the item and process a refund. Please note that refunds will be made in points.

Contact information for cancellations, returns and exchanges

 Roots Purely 1-17 Konyamachi, Kumamoto City, Kumamoto

860-0025, Japan Tel. 096-288-1561

Mail: info-online@rootspurely.com
Other

Qualifications

• Passed the Natural Food Certification Test 13
• Food Hygiene Management 2
• Kumamoto Nishi Sake  No. 292

operating company

Kanekura Corporation

1-17kumamotoken Kumamoto-shi, chuuou ku konyamachi 〒 860-0025

 http://www.kanekura.info/