notice

[Please check before ordering] What to do when ...

Thank you for always using Roots Purely Online Store. We do our best to avoid shortages, but there may be cases where products are out of stock due to the...

[Please check] Notice regarding receipts

Thank you for always using Roots Purely Online Store. Customers will now be able to issue their own receipts. Once the product has been shipped, you will be able to...

Notes on bundling

At Roots Purely, we generally do not accept combined shipping. Therefore, any additional items you order will be shipped separately and additional shipping charges will be incurred. Thank you for...

about shipping cost

If your purchase requires two or more items to be shipped, shipping fees will be charged for each item. We will not know the number of packages that will be...

Special Packaging Information

At Roots Purely, we do our utmost to ensure that even customers with chemical sensitivities can receive our products with peace of mind when packaging and shipping them. We will...