As we transition to the new site, there are new services that have become available and some services that are no longer available.
If you have any questions, please feel free to contact us.
Regular orders are limited to the first order
The hassle of ordering before delivery is no longer necessary.
After the site migration, we will send you an email with instructions on how to proceed to your registered email address approximately one week before the first shipping date.
Please add the regular items you wish to purchase to your cart and enter your credit card details the first time only.
From the second payment onwards, payments will be made automatically at the frequency you specify.
Payment for subscriptions can only be made by credit card
We sincerely apologize to customers who have used cash on delivery or deferred payment, but due to the nature of the subscription system on the new site, subscriptions can only be paid for by credit card.
The security of our new site has been significantly improved compared to our old site. Please use credit card payments.
We cannot accept standard products
Regular products will no longer be included in regular deliveries, and only regular products will be delivered.
We sincerely apologize to all customers who regularly use our combined shipping service.
It is possible to add regular products to your regular delivery. We will be expanding the range of products available for regular delivery in the future, so we appreciate your continued support.
If you purchase more than ¥16,200, free shipping will continue.
If you purchase regular products alone and the total exceeds ¥16,200, shipping will be free for each delivery, so please take advantage of this offer.
You can complete all procedures on My Page.
You do not need to contact Purely by phone or email. You can register your details on your My Page.
・Check and skip regular products (skip once)
・It is now possible to pause/resume, change the delivery address, change the payment card, cancel, etc.
Please feel free to use it according to your convenience.
How to use points for subscription products
Due to the transition to a new website and the automatic ordering system for subscriptions, it is no longer possible to use points for subscriptions.
We apologize for the inconvenience, but please use your points when ordering regular products.